Help & Support
Find answers fast, raise a ticket with the right context, or contact KnowingLives for account, payment, session, privacy, and grievance support.
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Choose the right category so account, payment, session, or technical issues reach the correct team.
Context-aware help
When a ticket is opened from chat history, we attach the session reference so support can review faster.
Policy-backed decisions
Refunds, privacy, safety, and account actions are handled according to published KnowingLives policies.
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How support works
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Mention transaction IDs, advisor name, session time, screenshots, or error messages when relevant.
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Our team replies by email or through the support ticket flow depending on your account and issue.
Frequently asked questions (20)
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Still need help? or see Contact Us for phone, email, and grievance details.
Submit a support ticket
Signed-in users can send a request - we'll reply by email. For general contact details, see Contact Us.
Contact KnowingLives
We typically respond within 24 hours on business days (Monday-Saturday, 10:00 AM - 6:00 PM IST). For account or session help, submit a ticket above. For legal notices, grievances, or office address, see our full Contact Us page.